Refund policy
Refunds & Returns Policy
At Sunday Reset, we hope you love your purchase. If something isn't right, we're here to help.
Change of Mind
Due to the personal nature of our products and for hygiene reasons, we are unable to accept returns or exchanges on opened or used items.
If your item is unopened, unused, and in its original packaging, please contact us within 14 days of receiving your order to discuss a return. Return shipping costs are the responsibility of the customer unless the item is faulty.
Faulty or Damaged Items
We take great care in preparing every order. If your item arrives damaged, faulty, or you've received the wrong product, please contact us within 7 days of delivery.
Email us at Admin@sundayresetnz.com with:
- Your order number
- A description of the issue
- Photos of the product (if applicable)
We'll work with you to arrange a replacement, refund, or other suitable resolution.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method. Please allow several business days for the funds to appear, depending on your bank or payment provider.
New Zealand Consumer Guarantees Act
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993. If a product is faulty or doesn't meet consumer guarantees, you may be entitled to a repair, replacement, or refund.
Need Help?
If you have any questions about your order or our returns process, we'd love to help.